Hello,
Thank you very much for taking the time to provide detailed feedback on your questions and dissatisfaction regarding the reComputer J401 and its related support. We attach great importance to every issue you have raised, and we are fully aware that this experience has not met your expectations—we sincerely apologize for this.
Regarding your concern about the reComputer J401’s support for the 40W Super mode, we first need to clarify the core situation: This reComputer J401 motherboard cannot support the 40W Super mode due to hardware design specification limitations. The root cause of this limitation is that when this motherboard was developed and produced, JetPack 6.2 and the corresponding software specifications for the 40W mode had not yet been released, so the hardware design did not incorporate adaptation requirements for this power mode. After JetPack 6.2 was launched later, we found that the existing hardware could not achieve 40W mode compatibility through software updates; therefore, we cannot provide support for this mode for this motherboard.
If you need to update to JetPack 6.2 to use the Super mode, you may refer to our wiki. However, please note that you will bear full responsibility for any damage or risks that may occur during this process.
Flash Jetpack | Seeed Studio Wiki
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In response to the issues you mentioned—such as “hiding updates,” “product pages failing to indicate obsolescence risks,” and “lack of solutions”—we would like to respond openly and honestly:
We have added relevant notes in some product pages; please refer to the image below for details. Currently, the only recommendation we can make is for you to purchase our Super version of the J401. We are very sorry for the inconvenience this has caused you.
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Regarding “customer support responsiveness”: The reason you did not receive a timely and complete solution despite your multiple inquiries earlier is due to a change in our business responsibilities. Kevin is no longer in charge of this area, and his current tasks are being handed over to our team. We sincerely apologize for failing to provide you with feedback in a timely manner.
Respect is indeed a two-way street, and the constructive feedback you have provided is an important driving force for us to optimize our products and services. We apologize again for this subpar experience and thank you for your long-term attention and supervision of Seeed.