!BAD Customer support ignor 5 reminder for over a month!

Cusomer support staff,
Thank you very much for sending a replacement. I finally recieved it today, January 7th.
Well, about the replacement, it is looked like refrubished one. no protection film for both display and
back side and also when I opened battery cover, I found little damage on battery cover locking part.
It doens’t look like brand new. and +/- and <-> navigators, they works slipping very much, even I made
only one click to a side, it beeps several times instantly and jumping to several steps next to. It’s hard to
operate.
Actualy my original purchase was hardware version 2.7b but what I recieved is 2.6. I liked the latest
frimware of 2.7b and got used to use so now it’s little bit trouble to getting use to use version 2.6 with
latest firmware.

Anyway, I appreciated customer suppot attempted to solve this issue by sending a replacement.
It looked like refurbished unit and hardware version was older than my original purchased one but still better
than nothing for me. I’d like to say thank you for it.