Wio terminal does not show up in Windows 10

Wio Terminal is not listed in Device Mgr or in Windows 10 as a drive. I cannot use it until i get this sorted. I have download and installed the designated libraries for the Wio Terminal.

Please help

soky157

Did you installed board manager for wio terminal in arduino ide? this could be device driver issue! and can you check the windows device manager, and can you share the port details?