USB-CAN Loop back self test failing

I have this USB-CAN analyzer:

When I try and run the Can converter self test as described here:

I see send data but no receive data.

Is it possible I have a defective unit? Does anyone have any suggestion as to what I might do to get this to work?

Hi @goblets! I have the same problem. Were you able to fix this? Thanx.

Yes, the problem was the board needed to be reset. There are 2 pins that when shorted while plugged in will reset the board and then it starts to function.