T 1000 E Firmware Update not working

[tomnick]

Hello everybody, I am trying to update my T 1000 device to the latest firmware via Meshtastic Flasher but it does not show up as a device. It shows the serial mode, I can pair it but no device I can copy the firmware to.I tried Linux, Windows, Edge and Chrome. Anybody any idea what I might missing? Thanks for a hint…

Current v2.4.2.5b45303

[cobra]

Did you find the flashing guide on the wiki?

Get Started with T1000-E Tracker | Seeed Studio Wiki

One of the keys that is mentioned somewhere is the ‘double disconnect’ of the power cable. Take the black adapter and do a quick disconnect and reconnect twice. It should drop into boot loader mode.

[PJ_Glasso]

Hi there,

SO are these things working right? what is the issue with the firmware?
TIA
GL PJ

[tomnick]

Ok, this is what is working: BT and configuring the T1000 is working. Serial can connect but not able to change the configuration. Not working: Sending messages to another item (higher firmware), enabled telemetry but no data visable.

[cobra]

My understanding is you need to be on updated firmware for the device to have telemetry data. The shipping version from Seeed was newer and didn’t have other sensor support yet.

[tomnick]

So I like to point things out: When I received the item I first tried to configure it via serial . The item was visible but I was not able to save my changes (role, region etc). So I switched over to BT and was able to configure but the item was not visible to other nodes (yes it is configured as client). So I figured, it could be the firmware and tried to update with the result to the above mentioned sitiuation

[cgwaltney]

never update the firmware until you get stable operation… sounds to me like you messed up. Part of Seeeds problem they provide no paper instructions. DO NOT MESS WITH THE FIRMWARE

sounds to me like you did not have you location code set correctly

[PJ_Glasso]

Hi there, I’m gonna try this again

T1000E: Does It Fully Work or Not? A Concerned Perspective

I’m genuinely wondering: Does the T1000E fully work now, or is it still a gamble? From my viewpoint, this seems like a 50/50 proposition. It feels like a case of FOMO (Fear of Missing Out) being exploited on the customers’ behalf and shipping a product before it’s fully tested and reliable.

Core Concerns

• Unstable Firmware Updates: Reports indicate that recent firmware updates have either bricked devices or rendered them unusable. This is frustrating and unacceptable for a product already on the market.
• Rushed Release: Why was this product shipped before it was fully debugged? Releasing a product on the promise of future updates is risky and erodes trust.

T1000E Potential

• Impressive Hardware Specifications:
  • Nordic chip onboard: Excellent reputation for performance and reliability.
  • Compact, versatile design: Ideal for tracking, environmental sensing, and data logging.
• Highly Sought-After Features:
  • Tracks location and stores intervals of location data.
  • Logs temperature, humidity, light, battery status, and IMU data.
  • Initially, these features seemed to work well, making the product appealing.

Current Issues

• Added “Mesh” Functionality: While a great idea in theory, it appears to have created more issues than it solved. The original functionality seems compromised.
• Customer Experience Problems: A product with partially working features increases frustration and raises support overhead for Seeed.

Why Comprehensive Testing is Critical

For a product like the T1000E to succeed, rigorous testing is non-negotiable. Each feature must work reliably at launch to avoid overwhelming customer support and damaging customer trust:

• Location Tracking: Customers rely on this core feature; it must work flawlessly for device security and usability.
• Environmental Sensors: Data integrity is critical for temperature, humidity, light, and IMU metrics, as users depend on this information for decision-making.
• Battery Monitoring: Essential for real-world deployments to ensure the device can operate as expected without surprises.
• Firmware Stability: Updates must enhance functionality, not break it. Rigorous pre-release testing can prevent these catastrophic failures.
• Mesh Functionality: If this feature isn’t stable, it shouldn’t have been rolled out. Testing in real-world scenarios is essential to ensure it adds value rather than detracting from the product.

Final Thoughts

The T1000E is a promising product with capable hardware and an attractive feature set, but it’s currently falling short of expectations. Seeed, please:

1. Focus on delivering reliable core functionality.
2. Avoid introducing new features until existing ones are rock solid.
3. Ship products that are thoroughly tested and complete. A reliable device inspires trust, reduces support headaches, and eliminates the need to leverage FOMO to drive sales.

Let’s make this a device worth investing in for all the right reasons!

Wake up!! , all joking aside how far off am I ?
As You were…
GL PJ

[PJ_Glasso]

Hi there,

SO I’m feeling you pain.
I know someone else who, dam must be related to you … Did the same thing with his 3 units. My question to him was “when the first two didn’t work , WHY would you try the third one” ? Hence my Concerned Perspective post.

I’m convinced it’s a systemic issue with this product and it’s not quite 100% shaken out IMO

It’s on there RADAR so I’m sure it will get some further investigation and SAD , LOL another update is in it’s future I’m making BOOK on it!

Hang in there…
GL PJ

my buddy is salty I won’t buy one…(and fix it for them)

[cgwaltney]

Like you love to say… the problem is between the keyboard and the floor… DO NOT UPGRADE FIRMWARE ON A NEW DEVICE… GET STABLE OPERATION FIRST

I believe you have to do a hard bootloader upgrade before trying to install firmware higher than a certain version number. This is totally a meshtastic thing and nothing to do with Seeed, other than seeed management needs to hold Meshtastic developers feet to the fire to support the device. I “supposidly” talked to the high up meshtastic developers and they soundled like a bunch of teenagers who had just been given the keys to a V2 rocket… What Da…

I want to try to upgrade my… but it works so good right now… I have been putting it off. Anyone who wants to give away theirs to a new home can PM me and i will give my PO Box Address

I just sent 2 units to my cousins in North Carolina… self proclamed Hill Billies… cant wait to hear the reviews!

Always remeber Seeed is a hardware company and not a software company… This product evolved from the T1000-A LoRa device at the request of the meshtastic… like all seeed products, the software developers decide to move focus to newer hardware and leave the past in the past.

[cgwaltney]

As you can see… my device contacted a device 15 days ago that was 71 miles away in that direction and it took 2 hops… meaning it was automaticly relayed thru 2 other devices that were not identified

[PJ_Glasso]

Hi there,
Looks to me like the Mesh portion is working…I see also “71 miles away” How does it know this? is the hop info obtainable?
very interesting stuff, I hope they make this thing SOLID. Why is the GPS stuff an issue in so many posts?
TIA
GL PJ

[cgwaltney]

@PJ_Glasso

I see also “71 miles away” How does it know this?

GPS data works fine for me… dont believe the hype

[cgwaltney]

World’s First Flying Car | XPeng X2

Coming to a neighborhood near you…

[tomnick]

@cgwaltney

sounds to me like you did not have you location code set correctly

Cmon, are you serious?

[cgwaltney]

[cgwaltney]

Meshtastic be telling all my buisness now!

[tomnick]

And after the last pic connecting to the serial port no drive is opening where I can copy the update to…

[cgwaltney]

click in the white window the option and click connect button below

[tomnick]

I really appreciate your help but again: Connecting to to the serial port means of course I have clicked the connect button in the white window and it shows paired. After doing that, no drive is opening. I hope I cleared things out now…