So I got a reply from support,
I 'm sorry that root permissions are not currently available to users.
So to push on I decided to connect the micro-usb to the pc and see what we could see and it turns out to be a console port reporting as a beaglebone green tried the old admin:admin (didn’t work).
After a bit of googling around for beagles and a few Queens dogs later I found https://beagleboard.org/green and they have Images you can load on a sd and get the board to boot off (hold the boot button while you power up and let go once all led's are lit up) then you see a new drive in windows, a new ethernet interface and a new serial interface and I could ssh to 192.168.7.2 (I have to set a static address of 192.168.7.1 on the ethernet interface) and get a log in where I can do things.
There are a few things I’m still trying to work out like getting the ethernet to work and the right pin number for the LoRa interface, so if the dev are in a good mood give us a hint on getting these things work with a standard image, Thanks