Re: [Seeed]Apologize for cancellation of your Coral order

Products & Technology Complaints and Suggestions
#1

Hi thanks for you email
1 - please ship the Nvidia to me.
2- can i give you another address in usa to ship the coral to this address ?

Thanks

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From: order(???) [email protected]
Sent: Sunday, April 28, 2019 11:12 PM
To: [email protected]
Subject: [Seeed]Apologize for cancellation of your Coral order

Hello our lovely customers,

Thank you for supporting Seeed. Unfortunately, we regret to inform you that we are unable to ship your Coral order, since we have been informed by the manufacturer that certain countries have shipping restriction on those products. Please kindly check the list as below:

Australia,Canada, Central African Republic, China, Colombia, Cuba, Czech Republic (CZ), France (FR), India, Iran, Israel, Japan, Korea, New Zealand, North Korea, Republic of Ecuador, Republic of Kosovo, Sudan, Syria, Taiwan(China), Macau, Crimea

The good news is that we received a batch of NVIDIA today, and can remove the Coral products from your order and sent the NVIDIA to you in priority. But if you no longer want it, we will cancel your whole order, please let us know which option is better for you. We will submit a refund application to you as soon as possible. But due to the high quantity of Coral products in your order, it may take 7 to 15 working days for credit card bank / Paypal to deal with the issue and then the money will back to your account.

Please notice that we will have 4 days of holiday from 1st - 4 th May 2019(GMT+8) for the international labor day in China, packages after 30th April will be dispatched on 5th April. Your prompt reply would be appreciated.

Thanks so much for understanding! Please feel free to contact us if you have any questions. Thanks.

Best Regards!
Seeed Customer Support Team

For order status, click herehttp://support.seeedstudio.com/knowledgebase/articles/1883884> to inspect.
For order invoice, click herehttp://support.seeedstudio.com/knowledgebase/articles/955054> to download.
For any technical support, please post your questions to our forumhttp://www.seeedstudio.com/forum/>.

Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.

#2



Hi, Seeed Customer

Thanks for your reply.

We cannot split your order, but it cannot be delivered to adifferent addresses due to system setting. In your case, we suggest you place a new order for coral. Please tell us your new order number and we will ask the warehouse to ship your order in priority once the coral is available.

We have arranged the shipment of the NVIDIA to you, tracking information will be shown on the website once it is available,

Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.
#3

Thanks

But just to be sure now you will refund me the coral price and i will make a new order and tell you about it to be in priority right ??

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#4



Hi, Seeed Customer

Yes, We will refund to you, but to submit a refund application, we have to delete the order in our system first, which will cause the system unable to update the shipping information, so we have to wait until the package is shipped and submit the refund application after that. Thank you for your patience and understanding!

After you recveive the refund a place an new coral order, please kindly provide us your new order number,

we will ask the warehouse to ship your order in priority once the coral is available.



Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.

#5

hi Seeed
please i would like to know if you have a place in chine where i can buy it
directly, like a store or something.
thanks

#6



Hi, Seeed Customer

China has shipping restriction on the coral products, too, so it cannot be sold in China, sorry for the inconvenience caused.

Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.

#7

hi Seeed
i am sorry but what about itally is it okay or what ? (and if all of this
countries is restricted why do u sell it, i think you should write peoples
name who can buy it hahah ), and its made in shenzen china and its
restricted in china that’s awesome.

any way plz let me know if italy is okay.

thanks

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#8



Hi, Seeed Customer

The manufacturer didn’t provide more detail information about why coral products cannot be sold in those countries, we also feel sorry about this…

For your question, yes, it can be shipped to Italy, the shipping fees are as follow:

Seeed Carrier
  • SZ POST (20-30 working days)$13.53
  • DHL (1-3 working days) $27.76
  • FEDEX (4-8 working days) $34.34
If you want to get the refund as soon as possible, we can refund you via coupon with the same value, It can be applied to your next bazaar order within 3 months, I have the right the give it to you directly.

Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.
#9

Ok give me until tomorrow to tell you, and if you are going to refund me on a coupon, the refund is the coral price and the shipping fees that i paid for it right ??

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#10



Hi, Seeed Customer

The refund amount would be 74.99 USD for 1pc coral USB accelerator, the shipping cost would not be refunded since

the shipping cost for 3pcs items / 1 pc item in your order is the same, and the NVIDIA in your order has been shipped.

Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.

#11

When i was ordering the shipping fees for 3 items was different from 2 items and since now ur sending me only 2 why do i pay the shipping for three??

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#12



Hi, Seeed Customer

The shipping cost is depended on the weight of the packages, it will be the same price if the total weight of the package doesn’t overweight, no matter how many items it contains, But in your case, we will refund you 80 USD coupon to make up for the inconvenience.


Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.
#13

Thanks i will let you know tomorrow if i will take the refund as coupon
Thanks

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#14

plz refund the money to my visa and notify me once you process the refund.
thanks

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#15

hi plz i want to know when i will be refunded as i received the shipment
yesterday?
thanks

#16



Hi, Seeed Customer

Thanks for your contact,

The refund application has been submitted, our financial department will handle your case when they are back to work on May 5.
The refund is for the coral USB accelerator (74.99 USD), and we will provide you 5 USD coupon additionally as we mentioned in the previous email, it can be applied to your next bazaar order within 3 months. please kindly check the coupon code as below:
PLU30EJW

Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.