Hello Alpay,
Thank you for letting us know. I have checked our support system and it seems we haven’t received any e-mails from you to our general support since the 2nd of November, which was regarding another issue. Could you PM me the e-mail address you sent them to?
Also, regarding your problem with the PCBs, are you able to get a clearer picture? The reason for this is because the BGA pads that are supposed to be open appear silver in color. That is, they have been opened in the solder mask layer and you can see the HASL finish. The other vias in the BGA that are supposed to be tented appear the same as the other vias on the board, that is you can see the orange color of the copper coming through a bit. This suggests they are tented and shouldn’t affect soldering.