Order has been stuck for 12days ???

I placed my order on 7/28, it’s now 8/9 and it’s still stuck on Processing.

What’s going on? I’ve ordered from Seeed for years and have never had any issues. This is quite the large order and I have reached out to contact you twice without any response. Can somebody please tell me what’s going on with my order?

Order Number : [200729102001]