How to contact support and get help?

Community User Voice
#1

This is related to the Wio Terminal Battery Chassis Notice and Security Issue but focuses on how to contact support.

According to

  • Please contact us for tech support or exchange if you meet any problem during the usage of this version.

I contacted support at techsupport@seeed.cc but received as an answer

You can post your WIO terminal questions on our forum, and our professional engineers will reply to you within 6 hours (working days).

So

  • What is the proper way to contact support and get help?

Thank you and best regards.

#2

We have replied to you on the corresponding Thread. We are sorry that we did not reply to you over the weekend.