How to contact support and get help?

This is related to the Wio Terminal Battery Chassis Notice and Security Issue but focuses on how to contact support.

According to

  • Please contact us for tech support or exchange if you meet any problem during the usage of this version.

I contacted support at but received as an answer

You can post your WIO terminal questions on our forum, and our professional engineers will reply to you within 6 hours (working days).


  • What is the proper way to contact support and get help?

Thank you and best regards.

We have replied to you on the corresponding Thread. We are sorry that we did not reply to you over the weekend.