Quim,
When reporting a problem, it is best that you and everyone else include your software version numbers for APP, SYS, and FPGA. The APP and SYS version numbers appear when turned on, but the FPGA must be upgraded to be sure of it’s version number.
There are also two hardware versions out there, v2.3 and v2.6 with the latter being the most abundant. This hardware version is also displayed when the Quad is first turned on. Most will be using hardware version 2.6 so you only need to mention hardware is you have v2.3.
This will keep us all on the same page.