Connection issue with CAN Analyzer V8 and RealDash

I’m currently using a CAN Analyzer V8 from Seeed Studio, connected to a Monsoon X Link ECU. When I connect the analyzer to my Android head unit, I get a pop-up to automatically open RealDash when the serial USB is connected. However, after adding the connection in the RealDash app, it keeps displaying “Connecting to serial USB” in the bottom right corner.

I tried a friend’s V7.10 CAN Analyzer, and it worked perfectly. I also tested two different V8 CAN Analyzers, but neither of them worked.

Any suggestions on how to resolve this issue?