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DHL now ships "signature required". Why?

Posted: Tue Aug 13, 2019 9:33 pm
by davidlee
Hello,
I received an email from DHL regarding the status of my shipment.
It said in part:
Your DHL Express shipment with waybill number xxxxxx8142 from SEEED DEVELOPMENT LIMITED is on its way. We will require a signature at the time of delivery.

The current estimated delivery is Thu Aug 15 by End of Day.
I usually go to the DHL web site and disable "signature required" by signing a "signature release".
However, DHL tells me (I called their customer service) that Seeed has disabled this feature and that a signature *is mandatory*.

So, since I am not available during the day to sign for the shipment, I must change the delivery address to a DHL Service Point that is
in another city. I will have to drive there to pick it up.

DHL says this diversion will delay the shipment by 4 days.

I am surprised that Seeed has decided to make this change unilaterally and cause significant disruption for their customers.

Why did Seeed do this? Can I sign a form that ensures all future orders are shipped without "signature required"?
David

Re: DHL now ships "signature required". Why?

Posted: Wed Aug 14, 2019 8:09 pm
by davidlee
Yep, it happed again.
My second Fusion order is arrive by DHL, "signature required" with no recourse.
Moderators?
Can you please provide me with guidance on how to rectify this?
David

Re: DHL now ships "signature required". Why?

Posted: Thu Aug 15, 2019 6:34 pm
by davidlee
No reply from Seeed?
Really?

Re: DHL now ships "signature required". Why?

Posted: Mon Oct 28, 2019 2:13 pm
by carmen.zheng
Hi David,

Sorry for the late reply, we missed your message. As far as we know, this is not something we have control over and other customers have sucessfully ordered without the need for a signature since your post.

If you or anyone else is still experiencing this problem please do let us know,

Many thanks,