I received an email from DHL regarding the status of my shipment.
It said in part:
I usually go to the DHL web site and disable "signature required" by signing a "signature release".Your DHL Express shipment with waybill number xxxxxx8142 from SEEED DEVELOPMENT LIMITED is on its way. We will require a signature at the time of delivery.
The current estimated delivery is Thu Aug 15 by End of Day.
However, DHL tells me (I called their customer service) that Seeed has disabled this feature and that a signature *is mandatory*.
So, since I am not available during the day to sign for the shipment, I must change the delivery address to a DHL Service Point that is
in another city. I will have to drive there to pick it up.
DHL says this diversion will delay the shipment by 4 days.
I am surprised that Seeed has decided to make this change unilaterally and cause significant disruption for their customers.
Why did Seeed do this? Can I sign a form that ensures all future orders are shipped without "signature required"?