DHL now ships "signature required". Why?

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davidlee
Pre-kindergarten
Pre-kindergarten
Posts: 6
Joined: Fri Apr 13, 2018 9:42 am

DHL now ships "signature required". Why?

Post by davidlee » Tue Aug 13, 2019 9:33 pm

Hello,
I received an email from DHL regarding the status of my shipment.
It said in part:
Your DHL Express shipment with waybill number xxxxxx8142 from SEEED DEVELOPMENT LIMITED is on its way. We will require a signature at the time of delivery.

The current estimated delivery is Thu Aug 15 by End of Day.
I usually go to the DHL web site and disable "signature required" by signing a "signature release".
However, DHL tells me (I called their customer service) that Seeed has disabled this feature and that a signature *is mandatory*.

So, since I am not available during the day to sign for the shipment, I must change the delivery address to a DHL Service Point that is
in another city. I will have to drive there to pick it up.

DHL says this diversion will delay the shipment by 4 days.

I am surprised that Seeed has decided to make this change unilaterally and cause significant disruption for their customers.

Why did Seeed do this? Can I sign a form that ensures all future orders are shipped without "signature required"?
David

davidlee
Pre-kindergarten
Pre-kindergarten
Posts: 6
Joined: Fri Apr 13, 2018 9:42 am

Re: DHL now ships "signature required". Why?

Post by davidlee » Wed Aug 14, 2019 8:09 pm

Yep, it happed again.
My second Fusion order is arrive by DHL, "signature required" with no recourse.
Moderators?
Can you please provide me with guidance on how to rectify this?
David

davidlee
Pre-kindergarten
Pre-kindergarten
Posts: 6
Joined: Fri Apr 13, 2018 9:42 am

Re: DHL now ships "signature required". Why?

Post by davidlee » Thu Aug 15, 2019 6:34 pm

No reply from Seeed?
Really?

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