Why nobody reply my messages in Customer Service

I already send a lot of messages in Customer Service and don’t receive a reply. I bought a raspberry pi on 11/14/2013 (order 99471) and today, 85 days after, this order isnt in Brazil yet. I wanna be refunded. :angry:

Hi my friend,

After checking with IT department ,the server refuse some mail to customer service,it is fixed.

we will solve the problem for you!