Tech support with Seedstudio

Tell me all,

is it only me not getting any replays from the [email protected] or they are on some local holidays? My oldest request is from 25th of March. I am contacting them through my mail. Is there other better way to reach them?

Another thing is, whenever I was asking about the products, the replay was back the next day on my mail but… if I contacted them once again, replying to the very same mail, I was left with no follow ups.

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Hi there,

No it’s not your aftershave, :grin:

Timing is everything with that. Product info is a 24hr bot with overwatch I suspect that’s why you get a reply faster. Be patient they will get to you.. I’m pretty sure they are still working on a back log from the chinese New year break. (a couple weeks ago) "the whole company observes it , they ALL do " :+1:

Also the forum is a great resource , if you post you r question a lot of smart folks on here willing to help.

HTH
GL :slight_smile: PJ :v:

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Hey I am an insider and a direct pipeline into the Seeed ecosystem and cant get a reply… FYI

Hi, we’re very sorry for the poor experience. Could you let us know which product you purchased? We will follow up and expedite the process for you.

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