Hi there,
What they need is Like what we had at Black Box in PA. back in the day it was the same support nightmare with so many products and only few Engineers to support them. Some Support techs were better with certain products and we knew behind the scene who KNeW what!..
The Tech database … was born. Searchable troubleshooting internal DB (READ-ONLY)with all the answers to all the products and Past solutions. These were verified and updated if firmware or settings changed.
Seeed Needs this in a Seperate WIKI, Amass ALL the trouble shooting TIPS and Tricks in One central location. Problem is the same though, It needs maintained and is a job all in itself. so I doubt they would do it well.
the forum is better than a discord too. for obvious reasons.
my .02
HTH
GL 
PJ
