Sensecap S2103 led is not working


this is my first post so I’d like to introduce myself.

I have a sensecap 2103 sensor and after disconnecting it from the application the led stayed on green and then it turned off. I tried to reset it when it was green but nothing.

A few hours later the led is off and I can’t do anything, I have tried all the button combinations and the led doesn’t turn on and the sensor doesn’t send any kind of information. I can’t connect with the android app either.

Can anyone help me?

Thank you very much.

PS: Sorry for my english.

@Meilily Could you help me?

Thank you.

Hi Ivan,

This is Lee from SenseCAP team.
It seems you created a support ticket on our platform. I’ll provide you with further support on that ticket.