write to me at [email protected]
1 Like
Hi there,
and Welcome here…
So We feel your pain, many have come before you 
Due to the proprietary nature of some of it, the info isn’t public domain all the way.
It’s a relatively new area for seeed too, the partnership with SenseCap is evolving also. be patient and in these cases it is important to do a little pre research on the newest IOT stuff with the understanding it is a Work in progress. 
Your situation is on the rare side… If you read through some of the sensecap threads you will get a better understanding. For Me, the App is what needs work not the hardware, IMO.
HTH
GL 
PJ 
They will email you the password, when you ask. (request) with your product purchase info. 