Well, since I followed their advice and got my order in before the Chinese New Year cutoff, I expected that it would be shipped before Chinese New Year.
They clearly dropped the ball, since they said that they had dealt with it on 24-Jan, but HK Post did not get it until 1 Feb! That is 7 days!
I am well aware of Chinese New Year, since I am married to a Chinese person who is from Hong Kong.