5 minutes after posting this, I did get an email (direct this time) from a person in support offering to pay to have the boards shipped back for analysis.
I also noticed that the picture of the bad LED had been removed, so I’m re-posting them both below.
[attachment=1]S4-R_002.pdf[/attachment]
[attachment=1]S4-R_002.pdf[/attachment]
S4-R_001.pdf (678 KB)
S4-R_002.pdf (712 KB)