QUAD only works with USB, post/red is on bottom

The wire is crimped in the metal and the other ends are soldered to a circuit board. I will have to remove the tape to test them for continuity. If that will not void the warranty I can do that. But I see there is a board in there that could have a problem or the battery, I can see the taps on the battery.

Also, can I take a pot and put it on the charge pins and swing it from say 5K down slow and I should see the LED get brighter like it is charging? Then I know it is the battery.

Next question, how to I contact seeedstudio for another battery or unit? I mailed them off the contacts page and no response for days. I use the scope today, just with no battery it is a pain.