Hey guymcc,
This is Leslie and I am the marketing director at Seeed. I am sincerely apologize for the inconvenience and bad customer service.
Since it is close to the Christmas and too many parcels accumulated in carrier’s warehouse waiting for shipping, the shipping time would be longer than normal. However, 4 weeks for EMS is definitely unusual. It should be lost as you said.
I swear we never think of delay you beyond the Paypal 45 day dispute period. The reputation is much more important than the money for us. Would you please let me know if the problem was figured out now? If not, please let me know your order number. I will follow up it and get back to you with a satisfied solution as soon as possible.
Apologize again for the bad service and thanks for your feedback. This is a good lesson for us. I will arrange team to discuss and try best to improve!
Leslie Liao