Order stuck for 13 days?

I placed my order on 7/28, it’s now 8/9 and it’s still stuck on Processing.

What’s going on? I’ve ordered from Seeed for years and have never had any issues. This is quite the large order and I have reached out to contact you twice without any response. Can somebody please tell me what’s going on with my order please?

Order Number : 200729102001

Hello Element,

Thanks for your message, your order just missed the Friday shipment date and so was dispatched yesterday. They are on their way to you now,

Hope they get to you soon!

Many thanks,