Order problem - 18069

I have exhausted all communication with SeeedStudio. I hope anyone from seeedstudio is reading this.
One of the items ordered is a Lithium Ion polymer Batteries - 2A

When it first arrived, the battery measured 1.3Volts. If it was a good battery it would be measuring at least 3.7Volts. I
have verified this against another Lipo battery I ordered together. I have tried to charge the BAD battery but to
no avail.

I would like to know from SeeedStudio if a replacement is possible for this BAD Lipo battery.