Order cancellation# 4000004578

Products & Technology Complaints and Suggestions
#1

Could you please cancel below order# 4000004578.

Thanks,
Naveen

#2



Hi, Seeed Customer

Thanks for your contact,

Would you please tell us why you want to cancel the order? It will help us improve our customer service quality.
Looking forward to your reply.

Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.
#3

Hi,

The shipping cost is way too high.
Thanks

#4

Hi, Seeed Customer


We sincerely apologize for the issue.

You have chosen dhl official service, 2-3 working days. shipping cost is $23.28.it is official price, sorry for this problem.

We can provide USPS, it is about $10, it takes 20-25 working days

How about changing the delivery into USPS? and refund the balance of freight.

Look forward to your reply.


Please feel free to contact us if you have any questions. Thanks.

Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.
#5

Has the order been cancelled. Please cancel and arrange to refund the full amount.
Thanks

Sent from my iPhone

#6



Hi, Seeed Customer

Sorry, since we didn’t receive your reply on Mar 21, the cancellation wasn’ t been confirmed. Your order has been shipped today. It will come with a compatible 5V/2.5A Adapter and a 16GB Class microSD Card as a gift. furthermore, we will provide you a 10 USD coupon, it can be applied to your next order within 3 months. Could you please reconsider the cancellation?



Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.
#7
  1. I did reply to your email on 3/21, see below.
  2. thanks but please proceed with the cancellation
    Thanks
#8



Hi, Seeed Customer

Thanks for your quick reply.

Have you received the second email we sent on Mar 21? Please kindly check the attached file. We asked if you want to change the shipping method but didn’t get a reply, so the order wasn’t cancelled and was automatically processed to ship. We contacted the logistic company but was informed that the package has been shipped and cannot be canceled,
Sincerely sorry for the inconvenience caused in this case, we would really apprcicate that if you can accept the package. Looking forward to your reply!



Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.
#9



Hi, Seeed Customer

Thanks for your quick reply.

Have you received the second email we sent on Mar 21? Please kindly check the attached file. We asked if you want to change the shipping method but didn’t get a reply, so the order wasn’t cancelled and was automatically processed to ship. We contacted the logistic company but was informed that the package has been shipped and cannot be canceled,
Sincerely sorry for the inconvenience caused in this case, we would really apprcicate that if you can accept the package. Looking forward to your reply!

Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.
#10

I can’t handle this swirl of emails, please stop.
For me to keep the package I need to get a refund of the shipping charges
just like all other retailers.
Thanks

#11



Hi, Seeed Customer

Thanks for your reply.



Sorry for sending the same email twice, we forgot to attach the picture.
We will submit a $23.28 refund application to you, but since we will have a 4-day holiday for labor day in China, the refund process might meet a delay, If you want to receive the refund as soon as possible,

we will refund to you a 25USD coupon, which is faster and more convenient for you, it can be applied to your next bazaar order within 6 months, we have the right to give it to you directly.


Sorry again for too many emails... Looking forward to your reply!

Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.
#12

I will wait for the refund. Thanks

#13

May I get a status on this refund request?

I’m yet to see the refund being processed

#14



Hi, Seeed Customer

Thanks for your contact,

We have submitted the refund application to the finance department on May 5, it usually takes 7-15 business days for the card issuing bank to deal with the refund and then the money will be back to your account, we will urge the finance department to fasten the process, thank you for your patience and understanding!

Please feel free to contact us if you have any questions. Thanks.



Best Regards!

Seeed Customer Support Team
-----------------------------------------------


For order status, click here to inspect.
For order invoice, click here to download.
For any technical support, please post your questions to our forum.
-----------------------------------------------
Our hours are 9:30 AM- 6:30 PM GMT+8, Monday - Friday.