Order 99471 not received after 85 days

I already send a lot of messages in Customer Service and don’t receive a reply. I bought a raspberry pi on 11/14/2013 (order 99471) and today, 85 days after, this order isnt in Brazil yet. I wanna be refunded.

Hi

I will mail you solve the problem for you,

Thanks

Sue

I contacted local post and they said my order is not in Brazil and I sought the sender.
90 days is not a normal deadline.
I already wait very time … I wanna be refunded.

Hi

Sorry for the trouble,
We will reply to your ticket to solve the product for you,

Have a nice day!

Sue