Hello, Mark
We are proceeding full refund for order #180903171003 with ROCK960 board. The refund was delay since we never hear from you, and the refund process needs customer’s confirming to proceed with.
On your new order #181009021004, we are very sorry to inform you that all orders placed within 8th-9th Oct shipping with DHL are being stuck in HONGKONG because of customs updated new system, all of team are following this up, and a new notification will posted soon. In this case, we will refund you the shipping cost that you paid for DHL Shipping.
Sincerely apologize for all this inconvenience.
Alice