I still have not received my parcel, as well as giving you the track number does not change their status within 80 days.
My track number is RS910340799CH Swiss Post (Die post). And so, I did not get a clear answer to my letter about the status of my parcel.
On your website provides the following information:
“1. Air mail
It is calculated per 10g, starts from 2USD including handling and package fee
It normally takes 15 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn’t guarantee a timely delivery but will perform the best on our side
If your order by Air mail is notified as “Traceable” for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/ reship in the worst case.”
If you do keep your word and care of your reputation, so I would like to have either my parcel, or my money back