No response to cancellation request?

Hi all,

I ordered a PCB online and immediately noticed a mistake in my submission and requested to cancel it. As I don’t know how long it will take me to resolve my issue, I asked for an immediate refund. I heard nothing back. I have used three eMail addresses (info@, order@, pcb@) over the last 5 days in order to get some sort of response from Seeed to my request, but nothing has been forthcoming.

What do I have to do to get any kind of response from Seeed?

I’ve been very happy with Seeed in the past and so this lack of customer support came as a big surprise to me.



Hello Rom,

Thank you for your message and sorry for the inconvenience. We couldn’t find any messages under the name Rommel. Could you PM your order number or e-mail address? We’ll see if there is anything we can do,

Thank you so much,

Hi Carmen,

Thanks for your response. I’ll contact you via PM and hope you can solve my problem. I’ll report here, if we were successful.

Thanks once again.

Best regards,


Hi everyone,

Just to confirm that Seeed saw me right. I got a full refund without any problems. The rreason for the lack of response was due to a system problem, which has now been rectified.

Thanks to all concerned - especially Carmen!

Best regards,


Thank you so much! You are too kind :relaxed:

I am glad we managed to resolve the issue,

All the best,