No response to cancellation request?

Seeed Services Fusion PCB/ PCBA Services
#1

Hi all,

I ordered a PCB online and immediately noticed a mistake in my submission and requested to cancel it. As I don’t know how long it will take me to resolve my issue, I asked for an immediate refund. I heard nothing back. I have used three eMail addresses (info@, order@, pcb@) over the last 5 days in order to get some sort of response from Seeed to my request, but nothing has been forthcoming.

What do I have to do to get any kind of response from Seeed?

I’ve been very happy with Seeed in the past and so this lack of customer support came as a big surprise to me.

Thanks

Rom.

#2

Hello Rom,

Thank you for your message and sorry for the inconvenience. We couldn’t find any messages under the name Rommel. Could you PM your order number or e-mail address? We’ll see if there is anything we can do,

Thank you so much,

#3

Hi Carmen,

Thanks for your response. I’ll contact you via PM and hope you can solve my problem. I’ll report here, if we were successful.

Thanks once again.

Best regards,

Rom

#4

Hi everyone,

Just to confirm that Seeed saw me right. I got a full refund without any problems. The rreason for the lack of response was due to a system problem, which has now been rectified.

Thanks to all concerned - especially Carmen!

Best regards,

Rommel

#5

Thank you so much! You are too kind :relaxed:

I am glad we managed to resolve the issue,

All the best,
Carmen