I know sometimes it seems as though all everyone does is complain. So I want to say take a minute and read the New (to me) FAQ it is written very well and encompasses all the right stuff. Well done Seeed.
PJ. 
I do see allot of effort in helping each other and some strong attempt by support to make some topic’s priority. Thank you all for that. Citric too 
I mean to say , at the end of the day isn’t that what we are ALL here for. 