Hi - thanks for the message - it doesnt let you create a new device without the AppEUI and the AppKey, which kind of makes sense especially for the AppKey (since you would need to load it back into the device - a Helium generated AppKey (i assume)). You are correct that the key (and AppEUI) are usually on a sticker in the device - but for some reason not in this case. The attached in a combination of two
images of what i usually see and the one from the SenseCap S2101 - yes there is a ‘key’ but it is not an APpKey that helium is expecting (the format - structure is incorrect - Helium rejects it on trying to create the device). I have been through the app and desktop but cant find the information anywhere ----