K1100 Dev Kit will not add device with Mate camera scanner on phone

Products & Technology SenseCAP
#1

Hi, I purchased the K1100 dev kit, but I cannot get it to add the device in the SenseCAP Mate app. When I scan the QR code on the LoRa E5 board like the instructions say to do, it detects the kit successfully, but it will not go any further, and I end up with devices=0.

I have a SenseCAP M1 in the household, but it does not seem to be registered, even though it is visible and registered in the SenseCAP browser app:

But regardless, I should be able to register a new device in the phone app, shouldn’t I?

Should I be upgrading the Wio firmware somewhere?

Regards, AB

#2

Hi, could you present the image of your APP after scanning the QR? Also, could you tell me when did you purchase the kit? Because there is a time-point we upgraded the firmware and something has been changed.

#3

Hi, I purchased this kit on July 22, invoice 4000116124.

I tried to add the device using the Mate app this morning. It seemed to scan the QR code, and accept it, but when I checked for devices, it still came back as device=0.

Regards, Adrian

#4

Hi, we should need your DevEUI number for further problem verification. Could you send the DevEUI to techsupport@seeed.io ?

#5

Hi, the DevEUI is xxxxxxxxxxxx.

Also, the other question I have is this:

Do I need to register the gateway (SenseCAP M1) with the Mate app? If so, what is the DevEUI?

Also, I just sent the deveui to the tech support address.

Regards, Adrian

#6

Hi, the email has been received. The tech support will contact you as soon as possible. :smiley:

#7

Hi, I am just wondering if this is becoming a bigger problem than you realized? It has been 4 days and I have not heard anything …

Regards, Adrian

#8

Okay… I will help to contact the tech support again