Hi, I purchased the K1100 dev kit, but I cannot get it to add the device in the SenseCAP Mate app. When I scan the QR code on the LoRa E5 board like the instructions say to do, it detects the kit successfully, but it will not go any further, and I end up with devices=0.
I have a SenseCAP M1 in the household, but it does not seem to be registered, even though it is visible and registered in the SenseCAP browser app:
But regardless, I should be able to register a new device in the phone app, shouldn’t I?
Hi, could you present the image of your APP after scanning the QR? Also, could you tell me when did you purchase the kit? Because there is a time-point we upgraded the firmware and something has been changed.
Hi, I purchased this kit on July 22, invoice 4000116124.
I tried to add the device using the Mate app this morning. It seemed to scan the QR code, and accept it, but when I checked for devices, it still came back as device=0.
Hi, The tech support told me they contacted you several days ago. They reviewed the DevEUI you sent and there is no problem with it, but meanwhile it also showed that the DevEUI has not been used to upload to the SenseCAP cloud.
Once the QR code has been scanned, it should be detected and SenseCAP cloud should have records. Would you mind sent me the picture of the your phone about the problem? A video will be even better.
Sorry for the trouble.
Hi Citric, here is a picture from my phone where I get stuck, with the Mate app running. I am also logged into the website in my phone browser (sensecap.seeed.cc). Should I be using the Mate app for this purpose of adding a device?
Note that the Mate app did successfully scan the QR code, which resulted in this screen, but it won’t let me go any further when I press the ‘default’ button to assign it to a room. It will let me create other rooms too, but I still end up with devices=0.
Hi, you should use the standalone SenseCAP Mate software to scan the code to bind, or use the web side of your computer to enter the device code to bind. The download address of the software
Hi Citric, that is exactly what I am doing, using the dedicated app on my Android phone. As you can see from the last screen capture I provided, it scans the QR code just fine, and moves to the next screen (which I provided). From that screen, I can go no further.
Hi Citric, I am having a lot of trouble with Discord; it does not work for me, so I would like to stay with this forum. I think your idea of trying another QR code is a good idea, but can you do that without replacing the K1100 kit that I have?
DevEUI, AppEUI and AppKey are the only credentials to bind your device, which cannot be published here, otherwise everyone can tamper with your information or bind your device with the information we exchange.
Replacing the QR code as well as the three codes does not require a replacement kit, but only if you make sure that all the information I give you is not compromised.
Hi Cedric, could you please lookup my email address (I don’t want it published)? Also, I presume you are sending it with a different email from what appears to be a ‘no-reply’ ?
