Jetson Mate with Xavier NX SOM x 2 network gets disconnected

Products & Technology Complaints and Suggestions
#1

The network gets disconnected and we lose access to all the SoM on the Mate.
We have tired with multiple combination - Nano as master with Xavier NX as Slave ,all the SoM as Xavier NX. each time , the network gets disconnected randomly and the connection is restored only on rebooting the Master. we use 90w power supply. with 2 SoM - 1 Nano - Master 1x XavierNx , we have tried with both jetpack 4.5.1 and 4.6

  • List item
    We have tried wake on lan, it did not work.
    We have verified that there are no other network issues / ip conflict , the SoMs are up and running , only , network gets disconnected.
#2

I’m sorry for the bad experience, this is extremely rare, have you tried changing your network cable or network environment?

#3

we have replaced the patch cords ,changed the network switch and ruled out other possible issues with network.
when we face the issue of network disconnection ,

  • The LED on the Switch and NIC of Jetson mate are glowing Amber.
  • All the SoM connected are in powered on state , with all 3 LED [Blue,Amber,Green] glowing for the corresponding SoMs.
  • From the Master SoM we are not able to reach any of the Slave SoM.

Once we restart the Master SoM, after which all the SoM are accessible.

#4

I am very sorry that you had a bad experience, now I suggest you contact the technical support email directly and ask them to assist you with an exchange or repair. [email protected]