incorrect shipping costs

Seeed Services Fusion PCB/ PCBA Services
#1

Hi Guys
I have just received some PCB’s from your service and the boards are absolutely
perfect, good job. But unfortunately I was charged a DHL shipping cost for 2.16 Kg
when in fact the package only weighed .5 Kg. Now the Lame Ass part of this is when I contacted SEEED customer service and told them of this fact they (as they always seem to)
say it’s the software, and there is nothing we can do about it. It seems such a shame that
something as stupid as this should tarnish your companies reputation, the really tough
part is making great PCB’s not issuing refunds or credit toward future orders.
If customer service is so bad why bother to have it at all!

Philip Hole

#2

Hi Philip,

Firstly, sorry for the inconvenience.

The shipping cost is generated by the website. But there is always something we can do to improve the service, and we are working on it. Now I calculate the weight of each size boards and setting the rules.
Later this month or in the early Feb, we will bring out a whole new charging system. The PCB cost and the shipping cost will be charged by the actual size of the boards.

Thank you for your support!

Best regards
Raymond

PM of Fusion