Thanks for taking some time to read about our situation.
I’m writing over here as well because the first user that reported is was on Monday June 3, 2024, and given the quality of the answers received by the support ticketing system it seems they’re not understanding. Another story would be if they reply: hey, we are investigating, give us more time, or hey open the device, do this test… but on my case they’re saying that is my internet… which is not true.
I think this is another valid question, another topic but are related.