How do I fix a black screen after connecting the reTerminal to an external monitor? Do I have to reinstall the operating system and never connect to an external monitor again? Is it not possible to use the reTerminal screen and periodically connect the reTerminal to a monitor?
I recently acquired 2 reTerminals. On the initial setup screens of the reTerminal it had the option to connect to a monitor, so I checked that option. I followed all the setup and software updates and everything worked fine. After that I connected it to an external monitor using a microHDMI cable, and it works fine on the monitor, but now my reTerminal only has a black screen. It only works connected to an external monitor now. Reeboot and power off/on did not make it go back to showing anything on the reTerminal screen. I did not make any changes to the operating system. This happened to both the reTerminals I own.
Thank you for your help!
Hello, thanks fory your feedback, after reading your error we have test it, now you can follow the list below to reset it:
- connect your device with the external monitor, and use the vnc or the touchscreen to do the next
- open the preferences and enter the screen cofiguration
- make sure your DSI-1 device is Active
here is the screenshot:
https://p.sda1.dev/13/f427b4a9a0940bfc3ea7142867a995f5/2023-09-05_11-43.png
https://p.sda1.dev/13/f9991e2a198bb6339193e46a0a4d455e/2023-09-05_11-43_1.png
Thanks for your help!
The screen config was not working until I reinstalled the drivers twice. After the first time I reinstalled the drivers and rebooted I still had a black screen. After the second time and reboot, then the monitor and the screen config started working. After that I was able to flow the steps you suggested. Now I can connect and disconnect to an external monitor when I need.