How to contact seeed studio

Hi,

I’ve placed an order for 4 different PCB last week. There was a problem with the drill files. They were not delivered in a good format. I’ve received a mail to alert me on those file problems. I’ve replied to the sender of that mail to send the correct files. Since that, I have no answer from Seeedstudio to confirm that the files are OK or not and if the production has restarted or not.

I’ve sent three mails since last monday to get a confirmation that the drill files are now OK (I’ve added support@seeedstudio.com in copy of the mails) but still without success. There is no reply from their side. What is the better way to contact seeedstudio? Is there a way to get the status of an order?

Thanks for your answers,
Mickael

Dear customer,

Try to send again to us please.
Might be some problem with the email.

Best regards,

Yuri

Hi,

As you asked me, I’ve sent again the files last friday and I still doesn’t have any answer. Can I give you the id of my order through this forum in order you can check what is the problem?

Best regards,
Mickael

hello,

I still have no answer until the last two weeks. What is the status of my order (D48300). how can I be sure that the files I’ve sent are correct. And how can I know if my order is in production or not?
I’ve sent again today the complete set of files of my order to the mail address pcb@seeedstudio.com. I hope a I will have an answer this time. It seems to be very difficult to have answers when the order is not correct the first time.

Mickael