Faulty Memory - Random Crashes

After a lot of random crashes with my Odyssey Blue (ssd/non emmc), I ran Memtest and it shows thousands of errors.
How can I get a replacement?

EDIT: Added memtest results

Imgur

Ours support team will contact you.

I contacted your amazon support team. They gave me these two addresses to to talk to:
haixu.liu@chaihuo.org and hui.yang@seeed.cc

After sending them an email on 30.04.21 (11 days ago), I still have not received an answer and still can not use the hardware.

Can you please look into this. Otherwise I’ll just send it back to amazon and request a refund.

Ehh,let me see what happened.

Sorry to trouble you. Ours support team has replied to you at 30 April. Can you double check your mail box?

Was there a resolution? I am having the same issue and trying to figure out if I need to return mine. Thank you

Yes, I just returned it to amazon and got my money back.

Seeed wanted me to either replace the memory myself, which is soldered to the board or return the board back to China for repairing. They just send me a plain shipping address, no return label no nothing. They said, they’d pay for shipping, to be fair. But I didn’t want to do that. It all felt pretty chaotic and weird. Especially because this happened all outside of the Amazon support system.

So I just contacted Amazon directly, got a return label to their warehouse and got my full money back.

Thank you for the reply. Support just deemed mine defective.

I just received mine yesterday its the Odyssey Blue J4125 model , I had a hell of time trying installing pfsense which ended in random crashes.
I bought three brand new usb sticks as I thought it was the culpret.
finally I ran the memory test and voila… a lot of red lines ended by a bold FAIL
already emailed support and waiting for a response
mine was bought directly from Seeedstudio !

I ordered BlueJ4125+128SSD version. I am really looking forward to working on my projects on this machine.
But looking at the comments, it makes me wonder if it’s going to arrive with a faulty memory. It would be really disappointing.
Is Seeed Studio doing appropriate quality memory tests before shipping?

Hold your horses, I already got a reply from support but I am not sure if I understand them correctly regarding shipping the item back .
I will update the status once I got a new reply from them.

Mine arrived yesterday, memtest looks good.
But facing another problem with connecting monitor to USB-C. Will open another post.

Update:
I already sent back the device as per SeeedStudio instructions and now waiting for a replacement