Error: Error connecting DP: cannot read IDR

I wanted to overwrite the SAMD11 firmware using JLink, but tech support suggested replacing it.
The cause of the problem is unclear.

On a different note, nRF54L15 has been released. Looking at the circuit diagram, it appears that SAMD11 is implemented in the same way as MG24, but a level shifter UM3301DA has been added to SWDIO. Could this be related?