Hi there,
Getting some traction now! 
" Seeed_lorraine — 3:40 AM
Hi, we’ve already assigned a colleague to follow up on this post urgently and will reply to him as soon as possible. Additionally, thank you so much for your helpful response! "
also that was from a discord thread NOT on here, just showing that it is a “thing” 
HTH
GL 
PJ 
It’s a good product priced right , just needs some TLC from the software side… IMHO 