Many thanks to andrey for a detailed instruction list. I am only a humble hardware engineer so a lot of the software talked about on this forum is beyond me!
My opinion is that having bought a brand new piece of kit (no matter whether it costs £50 or £500) is that it ought to do as the manual suggests and I should not have to spend time opening it up (invalidating warranty, possibility of messing up the operating system etc) to make it do what the manual says it should do as supplied.
I enjoy playing with kit as much as anyoine but this is getting beyond my idea of fun.
Any other opinions?