I received an email from DHL regarding the status of my shipment.
It said in part:
I usually go to the DHL web site and disable “signature required” by signing a “signature release”.
However, DHL tells me (I called their customer service) that Seeed has disabled this feature and that a signature is mandatory.
So, since I am not available during the day to sign for the shipment, I must change the delivery address to a DHL Service Point that is
in another city. I will have to drive there to pick it up.
DHL says this diversion will delay the shipment by 4 days.
I am surprised that Seeed has decided to make this change unilaterally and cause significant disruption for their customers.
Why did Seeed do this? Can I sign a form that ensures all future orders are shipped without “signature required”?