I made a PCBA order on March 31st… And the delivery time was quoted to be 10-18 working days. So I think it should have shipped on between April 20th and May 2nd. (Counting in 2 holidays and 5 working days per week plus a few days of delays because you had to ask me for clarification) Still the order (#205314) seems to be in status Processing.
I sent a question using feedback on your site about a week ago but no reply.
I saw similar message on forum by another customer and he was told to send a question using ticketing system. But where is the ticketing system?
I understand that your campaign on March might have caused high volume and delays, but it would be really essential customer service to cummunicate this to customers…