I recently got the Watcher. When I try to link it to the app via QR, it says “Device Added” but then nothing happens. Watcher is not visible on the homepage as well. I have a similar issue when I try to add it manually. It doesn’t proceed to Configuration step. I tried on three devices to no avail. How can I link the device?
Hi, were you able to solve this problem? Share your experience, I have the same problem.
If it’s a Wi-Fi-enabled Watcher, some networks (like those with captive portals or MAC filtering) block onboarding.
Try using a mobile hotspot for pairing.
You can send the EUI of your device to seeed via [email protected] and they will help you solve your problem!
When I was using the watcher to link the APP, the scanning process kept showing the error message “check eui error”.
Could you please check the EUI in the device settings and send us a photo of the label on your device as well? You can email the information to our technical support team at [email protected] — we will be happy to assist you in resolving this issue.