Bluetooth not pairing - S2120

I cannot pair via bluetooth to the S2120 using the SenseCap Mate Android app.

I have tried two S2120s and three phones, all with the same result.

The phones can find the S2120s via bluetooth, but cannot pair. I have tried 000000, 1234 and 0000 pairing codes.

Any advice on how to get it working?

Hi there, Chloe from the SenseCAP Support Team here. I sincerely apologize for any inconvenience our products have caused. Could you please provide a video demonstrating the usage and send it to our technical support email at Our support team will be more than happy to assist you with your question. Thank you for your understanding and cooperation.