@reactiv Hi Chris, this is Violet from Seeed, I am truly sorry for all the inconvenience and unpleasantness that you have experienced while using our products and services. Thank you very much for your candid feedback.
First of all, I am sorry that my previous attempt failed to help solve the technical questions that you encountered. Our customer support team has mistaken me for an engineer and forwarded the email to me. When I saw the email, I contacted SenseCAP FAE immediately. While the engineers were occupied and could not answer emails promptly, we communicated via phone calls and then I replied to your email. I might have misunderstood or missed some important info. I was trying not to keep you waiting for too long, and yet I neglected that the messages conveyed from a professional engineer to a non-engineer might get distorted or missing. The responsibility is on me for this unprofessional handling of the issue. And I’d like to apologize for this. Thank you for your patience and understanding. I have included our FAE in the email and they will provide better support to you soon.
Meanwhile, regarding the replies and feedback button settings from our customer support email ([email protected]), I’ve forwarded your feedback to the team leader of the Seeed online service team. And they will work on optimizing the experience.
Sorry again for the trouble and please do not hesitate to contact us whenever you have any questions, suggestions, or complaints.
Best Regards,
Violet
Sales Consultant | IoT Solutions