Are there Fusion support team?

Hi Fusion support team,

I received shipping notification of my order about a week ago.
But I’ve not received any parcel until now.
The FedEx tracking system shows it’s pending state.

I already sent inquiries to,, and since last friday. But I received no response except automatic confirmation mails.

Are there Fusion support team?
Are you working today?
Is the no response due to the Hong Kong’s COVID emergency situations?

If there is no news for a long time, you can tell me your email address, and I will let them reply to you as soon as possible, thank you.

I just received response from the support team.
Thank you for your favor.