Dear Chris,
I am super sorry for all the disappointments and inconveniences brought to you. I am deeply sorry and ashamed that you had such a bad experience with us because of the slack communication from our side. We’d like to extend our sincere apologies!
We’ve expected the forum to be an interface for us to communicate with you, with our customers and the whole community, a place that you feel comfortable to communicate and get support and services whenever you need it. However, we did not manage to do it well, no matter in the efficiency or the contents of the replies. There are no excuses for the mistakes and we will need to learn from this and improve our services!
I really appreciate it when you come to talk to us. And I am sorry that the past interactions did not bring you good impressions. We will try our best to make it better and provide better services to our customers and community from all channels no matter on the forum or via emails. I know the current answer is not a satisfactory one, but I hope it conveys our sincerity to you. Sorry again. <3
Hope to be able to see you come back when you feel comfortable to give it another try.
Enjoy a happy day!
Sincerely Yours,
Violet Su
Community Manager